Terms and Conditions, Shipping, and Return Policy

 

 

 

Terms and Conditions

Last Updated: March 9, 2025

1. General Information

Welcome to Eye Origin. By using our website and purchasing our products, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase.

2. User Accounts

  • Users are not required to create an account to make a purchase.

3. Changes to Terms

  • We reserve the right to update these terms at any time. Any modifications will be effective upon posting on our website.

4. Liability Limitations

  • Eye Origin is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.
  • We have a Privacy Policy available on our website, which outlines how we handle customer data.

Shipping Policy

1. Shipping Methods

  • We primarily use FedEx and UPS for domestic and international shipments.

2. Delivery Timeframes

  • Orders typically take 1-2 weeks to process before shipping.
  • Delivery times vary but generally range from 2-3 weeks depending on the destination.

3. Shipping Costs

  • Shipping costs vary based on the delivery country and production options selected.
  • There is no free shipping threshold at this time.

4. Shipping Destinations

  • We offer international shipping to over 55 countries.
  • Some regions are excluded due to shipping limitations.

5. Tracking Information

  • A tracking number will be provided once your order has shipped.

6. Delivery Issues

  • If a package is lost, delayed, or damaged, we will file a complaint with the courier.
  • If necessary, we will reproduce the item and ship a replacement at no additional cost to the customer.

Return & Refund Policy

1. No Return Policy

  • Due to the personalized nature of our products, we do not accept returns.

2. Refund Policy

  • All sales are final, and we do not offer refunds.
  • In rare cases where a refund is approved, it will be issued to the original payment method.
  • Refunds are typically processed within 1-3 business days.

3. Defective or Incorrect Orders

  • If you receive a defective or incorrect item, please contact us immediately.
  • We will verify the issue and process a new order for you at no additional cost.

Gift Card Policy

1. Gift Card Value

  • Gift cards are available starting at $399.

2. Expiration

  • Gift cards are valid for 1 year from the date of purchase.

3. Usage

  • Gift cards can be used for full or partial purchases.
  • Any remaining balance will be stored for future use.

4. Refunds

  • Gift cards are non-refundable.

5. Transferability

  • Gift cards are transferable and can be gifted to another person.

6. Delivery

  • Gift cards are delivered via email upon purchase.

7. Lost or Stolen Gift Cards

  • Since gift cards are digital, they can be reissued if lost or stolen.

Contact Us

For any questions regarding these policies, please reach out to our team at info@eye-origin.us.

Thank you for choosing Eye Origin!