Welcome to Eye Origin, your premier iris imaging company. Our FAQ page covers everything you need to know before, during, and after your appointment. Discover essential information to prepare for your visit, understand the iris imaging process, and learn about our attentive after-sales service. Let us guide you through a seamless and captivating experience from start to finish.
In preparation for
Is it possible to combine several eyes in one photo?
Of course, you can include up to 6 irises on the same frame in different dispositions (linear, square, rectangular,..). For more, ask in gallery.
Is it possible to photograph pets?
Unfortunately, our photography system is not suitable for animals at the moment.
Is it necessary to book an appointment?
No, you can simply walk-in the gallery, however making an appointment is recommended, especially during peak periods.
How can I book an appointment?
Directly on the website under the heading "Making an Appointment" or by contacting the gallery via email or whatsapp.
Is it necessary to come physically or can I bring a picture?
Yes, the presence of the person on site is essential. In fact, in order to photograph your iris we use advanced technology that allows us to obtain images of the highest quality, capturing all of the finest details within your iris.
What is the nearest gallery?
Eye Origin US is conveniently located in downtown Manhattan, with one gallery in Soho (409 W Broadway) and the other in Flatiron (168 5th Avenue).
What products do you offer (materials and sizes)?
We offer plenty of framing options to suit your artwork’s needs: Photo paper, aluminum, acrylic,... of all sizes starting at 20x20cm. For more information, you can go to the “our products” section or go directly to the gallery so that our photographers can explain the best options for framing your iris.
Is it possible to have only the digital version?
Of course, you have a digital option in high quality that you will be able to print on different materials as you wish. Free to your creativity!
I have brown eyes, is it worth it?
Absolutely! Brown eyes are equally filled with wonder and mystique, and oftentimes you’ll find a variety of different colors and textures brought to life through our macro-photography. Visit any of our galleries to see for yourself!
During your session
How does it works ?
We mix photography capturing the essence of your iris with high quality printing to see your eye in great details. Apart from the photo, you will have some explanations about the curiosities of your eyes, both colors and textures and how do they relate to you.
How long does the experience last?
The on-site experience is very quick, typically lasting about 5-10 minutes per person.
Are the photos natural?
At Eye Origin, we value showcasing the natural beauty that is within the iris. Accordingly, we don’t alter the colors or textures that organically exist within the eye. That's why we always show you the raw photos of your eyes before the result.
Is there a minimum age?
No, although we recommend waiting until 2 years old. During the process, the child will have to sit still for a set of photos, and as long as he/she is willing and cooperative our team is more than happy to try!
Can I try first?
A great way to preview your iris is through our interactive mirrors that are available at each gallery location, it will allow you to see your irises in a way that you’ve never seen before! If you are interested, you can try the experience with our photographers to see your eyes in more detail.
I have contact lenses, is this a problem?
Not at all, our galleries are fully equipped with contact solution and lens cases. After deciding on which iris you’d like to transform into the artwork, our team will direct you to take off your contact lens for the final photos. This is necessary because lenses can interfere with the quality of the iris images, and we want to ensure that the final artwork is a high-quality reflection of your natural iris!
don't live here, can you send it to me?
Of course! We ship all our products worldwide!
Can I offer the experience to someone?
Yes! We have gift cards available by mail or directly in our gallery. Our gift cards do not have an expiration date.
Is the photo dangerous/aggressive for eyes?
Our photography process is 100% safe! We use a soft flash from an angle that is painless for most people as it doesn’t shine directly into the eyes
Protection of personal data / biometric recognition
Typically, we keep the artwork version of your iris forever in case of future orders. The raw photos are deleted shortly after the artwork is created and delivered. Both can be deleted instantly upon request.
With our photography system, the biometric recognition of your eye is not possible. The equipment used for biometric purposes provides a 3D scan of the eye, whereas our camera equipment can only create 2D photos of the eye (which are then strictly used for artistic purposes).
After sales service:
What are the production/delivery times?
For all our frames, the production/delivery time is approximately 2 weeks. For faster hand delivery, you will have the option of prints or digital.
What is the refund policy?
As our gallery is based on a unique and personalized product, we do not offer refunds. But we are sure that you will not regret your purchase!
My frame arrived damaged
We are sorry for this inconvenience, In the case that your frame arrived damaged, please reach out to the gallery and we would be happy to process a replacement frame for no additional cost.
The deadlines have passed and I still have not received my frame
On rare occurrences, unforeseen delays can set back the intended delivery time for your frame. In these instances, please reach out directly to our team and we’d be happy to give you more insight into the status of your order!